Raising Planned Gifts by Mail
by Larry Stelter
Despite the lack of confidence we sometimes feel about direct mailís efficacy, the fact remains - it works. Maybe one day this will change - perhaps the Internet will come into its own as a fundraising medium. But for now, raising planned gifts by mail is a solid and revenue-producing strategy.
However, unlike holiday greetings and change of address notifications, your planned giving mailings canít be showered on the general population. Direct marketers often cite the 60-30-10 formula for determining a mailingís success.
Sixty percent depends on the quality of the mail list; 30 percent is based on the content of the appeal; and 10 percent can be attributed to the design or format. Since marketing dollars are precious and your boardís expectations for results are high, donít dilute your efforts by mailing to anyone other than your best prospects.
Letís make it simple. Start by limiting your list to people who have met one basic criterion: Anyone who has made at least two gifts of any size to your organization (more about this in a minute).
Note some of the folks who will not make the cut:
- Wealthy, philanthropic people in your community who have never given to your organization.
- Everyone who attended your last auction, had a few drinks and spent more than they intended.
- People who have made only a single contribution of any amount.
- Your parents, friends or random family members who, again, fail to meet the basic criterion (OK, you can include your mom).
Once youíve assembled an initial list, refine it based on the following characteristics.
Age 55 is a magic number in the gift planning business. Itís the point, weíve determined, where people seem most open to learning about and acting on philanthropic opportunities. The sight of their AARP card no longer stings, retirement is a welcome topic, their kids are leaving or already gone, theyíre ready to burn the mortgage papers, and a fair amount of sentimentality is setting in.
If youíre largely clueless about the age of the people in your database, consider conducting an age overlay. This involves matching your list of names and addresses against those on a list provided by a company specializing in gathering key data on households nationwide. These companies pull information from various public sources and can help you fill in the gaps without violating any privacy laws.
- Loyalty and Affinity
Perhaps youíre wondering why itís important to mail only to people who have made a second gift. People make donations for lots of reasons: peer pressure at a golf event, as a memorial for an elderly neighbor, or because an adorable five-year-old knocked on the door asking. Typically, before donors are willing to make a planned gift, they must be connected Ė in most cases passionately connected Ė to the work and future of your organization and believe they can have a real impact on your mission. The best indicator of this is continuing support, not a one-shot gift.
Itís tempting, I know, to include the entire class of í73 or that sweet couple who have attended the annual gala for the past two years. But if they havenít made a single donation, donít waste your limited marketing dollars soliciting them for planned gifts.
- Size of Gifts
Note that when I suggested you mail to people who have made at least two gifts I said gifts of any amount. Yes, any amount. Iíve yet to find any statistical data correlating the size of a donorís annual gift to his or her potential to make a planned gift. This is true, in part, because most planned gifts are made from assets (e.g. appreciated securities, retirement plan assets or real estate holdings) rather than yearly income.
Further, planned gift donors come from all walks of life, not just wealthy backgrounds. Weíve all heard stories about the small donor who gave $25 per year for 20 years, then quietly left his or her entire multimillion-dollar estate to charity.
Iíve seen both extremes when analyzing an organizationís planned giving mailing list. Some are too broad in scope Ė including too many people without a strong connection to the organization. Others are too narrow Ė including only those donors who are very old or have previously given a very large gift.
For example, I worked with a hospital that had been mailing a planned giving newsletter for several years with little response. I asked the development director who was on the mailing list. The hospital was definitely working the 55 and older crowd, but its loyalty criterion was a bit off. It had a minimum level of $2,500 in annual giving before donors were put on the mailing list!
I explained that the profile of a planned giving donor includes more than the wealthy and suggested the hospital expand its list. About 18 months later, I bumped into the development director, who reported that responses more than doubled since dropping the $2,500 minimum.
Help! I Canít Afford My Mailing List
When money is a major constraint, narrow your list according to the following formula:
This article is excerpted from Larry Stelter's book, How to Raise Planned Gifts by Mail, ©Emerson & Church, Publishers and is reprinted with permission.
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About the Author:
Larry Stelter is president and CEO of The Stelter Company, a national planned giving communications firm that focuses on print and Web products. Founded in 1962, The Stelter Company and its staff of more than 80 individuals serve more than 2,500 print clients and 1,100 Web clients nationally.
How to Raise Planned Gifts by Mail
by Larry Stelter, 102 pp., $24.95
As Larry Stelter makes clear in his new book, How to Raise Planned Gifts by Mail, most people have it all wrong when it comes to planned giving. And he should know - he heads the largest planned giving marketing company in the U.S. While executing a planned gift can be complicated, thatís irrelevant really. Attorneys, financial planners, and CPAs can (and should) handle the paperwork. Your simpler, and far more pivotal, job is to arouse your prospects' interest, fuel their desire, and lay the groundwork for closing the gift. Larry Stelter is your guide for doing just that.
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